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To: Amazon Flex Leadership and Amazon Logistics Management
Amazon Flex Drivers Demand Fair Pay and Route Transparency
To Amazon and Amazon Flex Leadership:
We, Amazon Flex drivers and supporters across the United States, are calling for meaningful changes to Amazon Flex’s compensation structure, route assignment practices, and treatment of independent delivery contractors.
Amazon Flex drivers provide their own vehicles, purchase their own fuel, pay for maintenance and repairs, and absorb the financial risks associated with delivering Amazon packages.
Yet the compensation offered for delivery blocks does not always reflect the actual mileage, workload, operating expenses, or time required to complete assignments.
A delivery block advertised at $72 for four hours may appear to pay $18 per hour. But that is gross compensation—not actual take-home earnings.
After paying for gasoline, tires, oil changes, vehicle depreciation, and other operating expenses, drivers may earn substantially less.
1. Establish Fair Base Pay and Mileage Compensation
We demand that Amazon review and increase base compensation and establish additional mileage-based payments for routes requiring substantial travel.
In Roswell, New Mexico, documented delivery routes have involved approximately 88–90 miles of driving. One local driver reported earning $74 for an 87.51-mile route while spending approximately $27 on gasoline.
That leaves only $47 before accounting for additional vehicle expenses and taxes.
These concerns are not limited to New Mexico. Drivers in other markets have also reported compensation and workload concerns.
Amazon should establish a transparent mileage compensation policy that reflects the actual costs of completing deliveries.
2. Provide Route Transparency Before Drivers Accept Blocks
Drivers should know the general delivery area and estimated mileage before committing to a delivery block.
At the Roswell station, drivers cannot choose their destinations and typically discover their assigned delivery areas only after arriving and scanning their routes.
Assignments can range from neighborhoods within Roswell to rural properties along Pine Lodge Road or communities such as Dexter, Hagerman, Lake Arthur, and Artesia.
The distances, road conditions, and operating expenses associated with these routes can vary significantly.
Independent contractors deserve enough information to make informed decisions about the work they accept.
3. Account for All Delivery-Related Time and Travel
Amazon should review how compensation accounts for station delays, vehicle loading, long distances between stops, and substantial return travel after the final delivery.
Drivers should also have a clear and reliable process to request additional compensation when assignments exceed their scheduled block duration.
A route should not be considered reasonably compensated simply because the last package was delivered within the advertised block time if substantial uncompensated travel remains.
4. Improve Route Planning and Package Load Expectations
Drivers have reported heavily loaded vehicles, inefficient routes, and additional pickup assignments that can result in unnecessary driving.
Amazon should ensure package loads are appropriate for the driver’s vehicle and that assignments are planned with reasonable expectations for safety, time, and travel.
5. Prioritize Driver Safety and Vehicle Conditions
Rural and remote delivery routes can involve unpaved roads, flooding, mud, loose animals, limited cellular service, and difficult property access.
Amazon should provide a clear process for reporting unsafe deliveries, declining dangerous assignments, and requesting route reviews without unfair penalties.
6. Establish Accountability and Meaningful Driver Communication
We call on Amazon to create a transparent process for reviewing compensation complaints, excessive-mileage assignments, inaccurate routes, and safety concerns.
Drivers deserve meaningful responses rather than automated dismissals or unclear decisions.
Our Request to Amazon
We are asking Amazon leadership to publicly address these concerns, engage with Flex drivers across the country, and establish a clear plan for improving compensation, route transparency, and driver safety.
We recognize that delivery routes vary and that some blocks are easier than others. Our concern is that drivers should not be expected to absorb substantially greater mileage, expenses, and risks without those factors being reflected in their compensation.
We provide the vehicles. We pay for the fuel. We absorb the maintenance costs. We complete the deliveries.
Our time, our vehicles, and our work deserve fair compensation.
Amazon Flex drivers deserve transparency before accepting a route, fair compensation for the work performed, and respect for the essential role they play in delivering packages nationwide.
Why is this important?
For many Amazon Flex drivers, this income helps pay bills, support families, and put food on the table. But what we actually take home can be significantly less than the advertised pay.
We don’t get to choose our delivery destinations. We often don’t know where we’re going until we arrive at the station and scan our assigned route.
A four-hour block paying $72 sounds like $18 an hour, but that includes the time spent checking in, scanning packages, organizing and loading our vehicles, and completing deliveries. It doesn’t account for the money we spend on fuel, maintenance, tires, and vehicle depreciation.
I’ve personally experienced routes of approximately 90 miles in Roswell, New Mexico, including rural deliveries to surrounding communities. Other drivers nationwide have shared similar experiences involving excessive mileage, difficult roads, safety concerns, and long drives home.
We’re not asking to avoid difficult routes. We’re asking for fair compensation and transparency.
A driver delivering locally shouldn’t automatically receive the same compensation as someone driving significantly farther, taking on greater expenses, and spending additional time returning from a distant delivery area.
Our vehicles, our fuel, our time, and our safety matter.
Amazon Flex drivers deserve compensation that reflects the full demands of the job, including loading time, delivery mileage, and the realities of rural routes.
It’s time for drivers nationwide to come together and demand a fairer system.