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To: Delegate Adele McClure, Delegate Pat Hope, Senator Barbara Favola
Fed up with Dominion! Fed up with power outages!
Over the past few weeks, repeated power outages have struck buildings in Ballston and Virginia Square, Virginia, cutting power to thousands of residents for up to 12 hours straight!
What’s the problem?
Dominion Energy has failed to communicate with residents and building management every step of the way:
- Dominion failed to notify rate payers about planned outages;
- Dominion misinformed rate payers about when planned outages would occur;
- Dominion provided contradictory information about whether outages were planned or unplanned;
- Dominion provided incorrect information about when the issues might be fully resolved, promising that each planned outage would be the last.
Dominion Energy refuses to compensate affected rate payers for the ongoing inconvenience, uncertainty, and health risks resulting from these repeated, hours long outages during Northern Virginia’s hottest summer on record. Only now, after weeks and many complaints, has Dominion started accepting that these outages are their responsibility, and that they must compensate affected rate payers for expenses such as hotels and spoiled groceries. But they still refuse to compensate rate payers for outages if the rate payer can’t document specific damages through Dominion’s complicated claims process.
What do we need?
We need information, we deserve compensation, and we deserve an explanation:
- Dominion must keep us informed about ongoing work with timely and accurate updates on both unplanned and planned outages, as well as steps being taken to fully resolve ongoing equipment issues.
- Dominion must compensate affected rate payers for these outages, which Dominion has acknowledged are due to their own equipment failing!
- Dominion must explain how it will prevent strings of outages like this from occurring in the future, and Dominion must provide a full explanation of the reason for the outages that have already happened. Dominion has given us too much contradictory information, and needs to rebuild trust with its rate payers!
Why is this important?
The outages have spanned some of the hottest days ever recorded in the region, and they have affected thousands of residents, including a large assisted living facility. Dominion is disrupting the lives and threatening the health of its rate payers. We deserve better. We deserve information, compensation, and an explanation!