I-Pass Reform

Since its inception, the Illinois I-Pass program has been run by a nameless 3rd party company that was awarded the contract by the Blagojevich administration. All of these years later, their I-Pass website still features the same crude out of date functionality that prevents I-Pass users from resolving simple issues without a phone call to their customer service center to wait on hold for extended periods, which costs Illinois taxpayers unnecessary funds. In addition, this company's system has also been prone to billing errors whereas they have charged many I-Pass user's credit cards in error. They also hold user's funds as "deposit" for years on end. It's time to bring the Illinois I-Pass system into the 21st Century by opening up the I-Pass contract to bids from other companies who can operate I-Pass more efficiently for less burden on Illinois taxpayers.