Stanley Holmes no heat or hot water

To whom this may concern us residents in Stanley Holmes village have living with no heat and hot water for over 5 year but it has gotten extremely worst the last three years,the winters have been brutal have to boil water to wash or find somewhere else to bathe last year it lasted for a month
We had to buy heaters some people didn’t have money so had to find donations to get one or two this goes on and on but something had to be done asap