To: Federal Communications Division, Chief, Consumer Inquiries and Complaints
Suddenlink Broadband
Suddenlink overcharges for broadband in an area with no competition. Our internet signals are unreliable even when paying for the "fastest" service available.
Why is this important?
I am tired of trying to work from home with an unstable signal while rates keep increasing. 90 days ago, I paid $10 to increase the speed on internet service and 60 days ago Suddenlink decided to implement a rate increase of $8.25 per line. The signal jumps in and out; technicians have been to our home and say everything is fine at the pole; it took 2 weeks for a service call in June so I was without broadband for those 2 weeks. I do not receive a paper statement so was unaware of the latest increase until it took place. Funny, they could send me an email to increase the overall speed of my internet but when it came to a rate increase it was my responsibility to read my statement online since it was on page 3 of the paper billing. I know from Facebook postings in my community that this is not just "my" issue.