To: Ameren UE
Ameren UEs Deposit An Outrage And Disrespect To The Citizens Of Saint Louis and or Surrounding Areas
Ameren UE is now requiring a deposit from families who have had to declare Bankruptcy, were disconnected, starting new service, or the payment history of said families' residences.
Why is this important?
My name is Rebecca. I have an 80 plus-year-old mother who has Congestive Heart Failure, COPD, among many other things that ail her. So in her 50+ years being a consumer of Ameren/Union Electric, there has only been one time that she has been disconnected, and mind you that the time prior to that, her electricity had gone off for hours on end, with no explanation as to why, yet no adjustments have been made pertaining to these unexplained instances.
They have also disconnected my mother after she made her payment - the very morning after she posted, leaving her in a state of distress and panic. So due to their incompetence, they now send my mother, who has all these health ailments, after getting her bill to a balance of $67.00 along with the $30.00 reconnection fee she owes, Ameren wants an additional charge deposit for $65.00 extra for 3 months and they said they will give it back plus interest if she goes a full 12 months with no late bills and no disconnections. I also forgot to mention how they said they would provide us with a medical packet for her and her physician/cardiologist to fill out, but those weren't sent to her. Instead, they add more funds in the hottest months of the year.
She is a long time consumer and what type of loyalty do they show her, adding extra money she doesn't have on to her bill. She pays for her medicine out-of-pocket and has been all her life. Please join me in this regard that neither our senior citizens nor our children should be held liable for these deposits, and also please keep in mind that one of their conditions is if you file bankruptcy. I'm sorry but help me understand; doesn't that mean you don't have the extra funds to pay an extra deposit over three months for electricity you are already paying for along with taxes?
Please sign, as this is unjustified to do to new couples moving in a home, senior citizens who have to pay out of pocket for expensive medication and bills, and for the rest of our fellow Missourians. Thank you for reading and God bless you all. Let's show these high corporate offices that we already pay enough for our utilities. We don't need this, nor can the salary some of us make afford this.
They have also disconnected my mother after she made her payment - the very morning after she posted, leaving her in a state of distress and panic. So due to their incompetence, they now send my mother, who has all these health ailments, after getting her bill to a balance of $67.00 along with the $30.00 reconnection fee she owes, Ameren wants an additional charge deposit for $65.00 extra for 3 months and they said they will give it back plus interest if she goes a full 12 months with no late bills and no disconnections. I also forgot to mention how they said they would provide us with a medical packet for her and her physician/cardiologist to fill out, but those weren't sent to her. Instead, they add more funds in the hottest months of the year.
She is a long time consumer and what type of loyalty do they show her, adding extra money she doesn't have on to her bill. She pays for her medicine out-of-pocket and has been all her life. Please join me in this regard that neither our senior citizens nor our children should be held liable for these deposits, and also please keep in mind that one of their conditions is if you file bankruptcy. I'm sorry but help me understand; doesn't that mean you don't have the extra funds to pay an extra deposit over three months for electricity you are already paying for along with taxes?
Please sign, as this is unjustified to do to new couples moving in a home, senior citizens who have to pay out of pocket for expensive medication and bills, and for the rest of our fellow Missourians. Thank you for reading and God bless you all. Let's show these high corporate offices that we already pay enough for our utilities. We don't need this, nor can the salary some of us make afford this.