To: President Donald Trump, The New York State House, The New York State Senate, Governor Andrew Cuomo, The United States House of Representatives, and The United States Senate
AT&T RUTHLESS Nickel & Dimers
AT&T fees continue to escalate, even on a set plan. Customer service are robotic and programmed. Supervisors have no power to make a difference, unless they are working from a personal point of view.
Why is this important?
Yes, I've been affected. I feel I am the victim of a nasty employer and am paying for her disgruntled position. I'm a non paid care-giver. I also work part-time. I'm an underpaid worker, and get paid every two weeks...my take home pay goes to my bills and I barely have funds to get to work the following week. I have a set plan with AT&T, and somehow, my phone bills are escalated to 50 to 100 dollars over the original plan...I'm not much of a talker except with my family and my 90 year old mother and family whom are upset that they haven't been able to get in touch with me since my service has been interrupted. I've spent longer than an hour on the phone with AT&T, made arrangements with them to pay my bill. Gave them access to my account in which they claim they couldn't access...and then AT&T tried to claim I hadn't paid my bill since February...I have records and bank statements saying I've paid. AT&T are constantly tacking on fees and charging me for 'over'data usage and it's making it difficult to have them as a consumer. Since I've acquired their services 2 years ago, it's been nothing but constant calls to them without much satisfactory results, except more payments to them out of my pocket that I can't afford.