To: Vikram Pandit
Citibank, hand over the proof!
Make Citibank hand over documentation to prove that my mother was overdrawn (as they claim), or pay back the $4,500!
Why is this important?
In 2007, Citibank claimed my 85-year-old mother was overdrawn on her checking account by almost $4,500. They got her to take out a 30-year HELOC loan for $10,000, with a 3-year prepayment penalty, to pay off this alleged "overdraft", although she didn't need it. I feel that this was a form of "Financial Elder Abuse". I have repeatedly asked to see documentation to prove Citibank's claim that my mother was ever overdrawn. They have refused.