Make Comcast increase it's customer care phone and local office staffing to significantly reduce wait times and improve it's internal communication and customer documentation processes, and provide email confirmations of all transactions with an opportunity for customer response/challenge via email. Reduce pricing structures and offer ala carte channel choice vs bundled packages.
Why is this important?
My elderly parents, three good friends and I have recently experienced extremely poor customer service including hours of cell phone time on the phone in innumerable calls re: problems promised to be corrected, only to reoccur multiple times, incorrect documentation of prior conversations, extremely long wait times at local offices to pick up equipment, billings inconsistent with phone quotes, failures to follow up by phone or email, failure to show up for scheduled appointments, while charging excessive rates with no ala carte channel choices.
