100 signatures reached
To: Luis Von Ahn, CEO of Duolingo
Duolingo: Fix Customer Support NOW!
Duolingo has built a global brand on making language learning fun, accessible, and engaging. But while the company has grown into a $16 billion tech giant, one thing has remained shockingly inadequate: customer support.
Right now, paying Duolingo users— Super and Max subscribers—are being ignored when they need help. Many report waiting weeks for responses to critical issues—or never receiving a response at all. Some users have had their courses locked, subscriptions canceled, or accounts compromised, with no way to get meaningful support.
The reason? Duolingo has an astonishingly small full-time customer support team: only two, regular full time staff (plus some freelancers). Despite millions of paying users, Duolingo prioritizes automation over real human assistance. Freelancers and AI chatbots cannot replace a dedicated team capable of resolving urgent issues.
We, the undersigned, demand that Duolingo fix its broken customer support system immediately.
We Are Asking Duolingo to Take These Steps:
- Hire more full-time customer support agents—ensuring paying users can actually get help.
- Guarantee response times for Super and Max subscribers—if people are paying, they deserve real service.
Duolingo has the resources to fix this. We are asking Duolingo prioritize loyal paying users by giving them the support they deserve.
If Duolingo truly values its learners, it’s time to prove it.
Sign this petition if you believe Duolingo must invest in real customer support now.
Why is this important?
Imagine paying for a premium subscription, only to have your account locked, your progress erased, or your payment taken without receiving the service you signed up for. Now imagine trying to get help—only to be completely ignored.
This is what’s happening to countless Duolingo users every day.
Duolingo users are being abandoned when they need help most.
- A Max subscriber (a $30 a month subscription) had their entire course locked for days—even after filing multiple support tickets. They only got help after messaging a Duolingo employee they know directly.
- A Super subscriber complained about Max ads in their "ad-free" Super subscription—and then Duolingo had their account canceled. They still haven’t gotten a response.
- A paying subscriber who was hospitalized after an assault lost their streak and reached out for support—but never got a reply.
This isn’t just a minor inconvenience. Duolingo is failing the very people who keep it profitable.
- Duolingo is worth $16 BILLION. Yet, it refuses to invest in real customer support, the CEO thinks AI will fix everything.
- Paying subscribers are waiting weeks—or forever—for help.
- Duolingo is leaving real users stranded.
This isn’t right. And the only way to fix it is to take action together.
- Companies don’t fix problems out of goodwill—they fix them when customers demand it.
- If you’re a Duolingo user, this affects you. If you’re a paying subscriber, you deserve better.
- If you believe billion-dollar companies should actually support their customers, now is the time to act.
How it will be delivered
To Duolingo.