Give us a break CPP!

My petition is about the Cleveland Public Power electric company and how they do not help people that live in lower income residence by putting them on payment plans according to their income (if any) or the fact that they do not work with the H.E.A.P. program. The company makes their own payment plans and expect for the residents to pay the cost, whatever it is and without taking into consideration that they may not be able to afford the amount they have been given. For example, someone has an income of $124 a month and their payment plan was $102! So, that meant they had to live off of what was left-how ridiculous is that?