To: IKEA and Mario (manager)
IKEA MUST APOLOGIZE
A few weeks ago, I moved to South Jersey. The sofa set I had recently purchased did not fit into the stairwell of my new building. I had to sell it and start looking for a sofa that would fit. My partner Frank had just purchased a leather sofa from IKEA, and it came in several boxes and had to be bolted together upon delivery. I decided to get a similar sofa, and was told at the Phildelphia IKEA, by one of thier sales associates, that it came in several parts (and a couple boxes). I spent $1300 on the sofa, $70 of this was to pay for its delivery the next day.
The sofa was delivered to my alley, and came in one piece, and in one box. I signed the delivery form, because I didn't know what else to do, which I know was wrong, and the delivery guys left me alone in the alley with a large sofa in a box.
I ended up having to leave the sofa in the alley, run to a hardware store and purchase $50 worth of tools to take the sofa apart. I then had to carry it up in pieces to my apartment and put it back together myself. This process took 3 hours.
I called IKEA to complain, and today received a phone call (several weeks later) from a manager, Mario, who basically told me that it was my fault, that I signed for the sofa delivery, and he was not sorry at all about the incident. He simply told me that this "case was closed".
Therefore I am starting this petition to get an apology from IKEA. If they don't think it is necessary to apologize for bad business, then I am going to bring it to their attention.
The sofa was delivered to my alley, and came in one piece, and in one box. I signed the delivery form, because I didn't know what else to do, which I know was wrong, and the delivery guys left me alone in the alley with a large sofa in a box.
I ended up having to leave the sofa in the alley, run to a hardware store and purchase $50 worth of tools to take the sofa apart. I then had to carry it up in pieces to my apartment and put it back together myself. This process took 3 hours.
I called IKEA to complain, and today received a phone call (several weeks later) from a manager, Mario, who basically told me that it was my fault, that I signed for the sofa delivery, and he was not sorry at all about the incident. He simply told me that this "case was closed".
Therefore I am starting this petition to get an apology from IKEA. If they don't think it is necessary to apologize for bad business, then I am going to bring it to their attention.
Why is this important?
IKEA left me stranded in the alley of my apartment with a sofa that didn't fit my stairwell, and they are saying it is my fault, and will not refund the delivery charge.