To: Brett G. Durrett, CEO
IMVU: Fix Broken Company Policies
IMVU Inc, fix company policies that are clearly broken, and stop future abuse of your community.
Why is this important?
I am a member of your community. Some of the names on this list are part of your developing community as well. We, the people of both your social community AND THE MEANS FOR YOUR BUSINESS have had enough of your lack of ability to perform your jobs to their fullest extent.
Below is your list of things that are expected of your company that they are not doing:
A) Properly reviewing the content of publicly displayed images.
- You have failed to demonstrate your ability to properly review images that are displayed publicly by banning or even disabling users whose avatar display images are not considered "Access Pass Only" (hereafter referred to as AP) or do not go against the terms laid out in your own Terms of Service (hereafter referred to as ToS).
B) Properly reviewing products in your catalog that have been flagged by your users.
- When an item goes through the Peer Review system, that means that a jury of it's peers has declared that this item is properly rated and is suitable for IMVU catalog. Something’s make it through that are not. However, where the inability of your company lies is in someone reporting an item that has made it through Peer Review already. It is obvious by the refunds and by the products being disabled, along with their creators, that IMVU is not doing their own reviewing properly. Items that have no reason being AP are being flagged as inappropriate and then you proceed to ban it and provide a refund because it has supposedly broken the ToS when there is nothing evident about it that does so. Unacceptable.
C) Providing information to those who have been victim to the above.
- When someone is victim to the above mentioned failures of your company, you refuse to impart details as to why they have been banned, disabled, or why a product was removed. The only thing you say is that it was reported and upon review was found guilty. Under what terms was it found to break the ToS? How is someone in a leather jacket, which is from your catalog and a “General Access” item (hereafter referred to as GA), breaking your ToS? The pose was not considered AP. They were even by themselves in their picture. So how?
D) Not punishing those who are acting out of spite.
- There are people who simply report others for fun. There are those who do it out of anger when wronged by another person somehow. These “Serial Reporters” are not being punished for their actions and you are simply feeding into them to keep doing it by not reviewing or doing your jobs properly. You are the final judge on what happens and yet you do nothing to prevent the true criminals from leeching away your community.
You, IMVU, are letting down your consumers. The same people who are your users. The same people who are your means of business. The same people who use this as their own means to business. You are failing to properly punish those who are wrong and supporting these false vigilantes in their quest to watch the world burn.
We, the community of IMVU, have had enough. We are signing this petition to show to you that you need to fix these problems because we are not going to take this abuse any longer. We are not just bits of data. We are real people and we will not be denied what is properly ours, the ability to use this program without the fear of being banned or disabled because the host company will not do their job properly.
Below is your list of things that are expected of your company that they are not doing:
A) Properly reviewing the content of publicly displayed images.
- You have failed to demonstrate your ability to properly review images that are displayed publicly by banning or even disabling users whose avatar display images are not considered "Access Pass Only" (hereafter referred to as AP) or do not go against the terms laid out in your own Terms of Service (hereafter referred to as ToS).
B) Properly reviewing products in your catalog that have been flagged by your users.
- When an item goes through the Peer Review system, that means that a jury of it's peers has declared that this item is properly rated and is suitable for IMVU catalog. Something’s make it through that are not. However, where the inability of your company lies is in someone reporting an item that has made it through Peer Review already. It is obvious by the refunds and by the products being disabled, along with their creators, that IMVU is not doing their own reviewing properly. Items that have no reason being AP are being flagged as inappropriate and then you proceed to ban it and provide a refund because it has supposedly broken the ToS when there is nothing evident about it that does so. Unacceptable.
C) Providing information to those who have been victim to the above.
- When someone is victim to the above mentioned failures of your company, you refuse to impart details as to why they have been banned, disabled, or why a product was removed. The only thing you say is that it was reported and upon review was found guilty. Under what terms was it found to break the ToS? How is someone in a leather jacket, which is from your catalog and a “General Access” item (hereafter referred to as GA), breaking your ToS? The pose was not considered AP. They were even by themselves in their picture. So how?
D) Not punishing those who are acting out of spite.
- There are people who simply report others for fun. There are those who do it out of anger when wronged by another person somehow. These “Serial Reporters” are not being punished for their actions and you are simply feeding into them to keep doing it by not reviewing or doing your jobs properly. You are the final judge on what happens and yet you do nothing to prevent the true criminals from leeching away your community.
You, IMVU, are letting down your consumers. The same people who are your users. The same people who are your means of business. The same people who use this as their own means to business. You are failing to properly punish those who are wrong and supporting these false vigilantes in their quest to watch the world burn.
We, the community of IMVU, have had enough. We are signing this petition to show to you that you need to fix these problems because we are not going to take this abuse any longer. We are not just bits of data. We are real people and we will not be denied what is properly ours, the ability to use this program without the fear of being banned or disabled because the host company will not do their job properly.