To: Green Tree Mortgage Service, LLC
Investigate the billing and credit reporting practices of Green Tree Mortgage Service, LLC
Stop the practice of the apparent inaccurate billing and reporting of your customer's payments. Listen to the requests of your customers and make the necessary adjustments in your apparent aggressive accounting
Why is this important?
Recently, Green Tree Mortgage, LLC took over the loan servicing for my mortgage. Each month that I receive my statement my payment shows double. When calling their representative(s) I am told that if the payment is received after the 1st of the month it is considered late. I/we are retired and only receive our retirement check on or after the 1st of the month so I cannot pay my mortgage until I have received my retirement check. Even though the late fee is not assessed until after the 15th of the month, Green Tree reports my payments as being received as late as the 19th of the month. There is no way that it takes 12-15days for them to receive our payment by mail. The only way that I can prove that they are lying about when they receive the payment is to send our payment via certified mail each month. Upon doing research on line to see if others have a similar complaint, I found over 1500 other people who have filed a consumer complaint. see http://www.consumeraffairs.com/finance/greentree.htm?page=2.
At a time when our economy is down, it seems abusive and predatory that this company would place the kind of pressure that it exerts on the populace. The company is either lying about when they receive the payments or when they post the payments. One of the people that I spoke with acknowledged that he was an investor in real estate, which seems like a conflict of interest to me. Perhaps someone should look into the composition of the members of the company to see how many of them would benefit from the customers loss of their property.