To: Citibank, CEO
Justice for Debra and Irene Goodman
In 2007, Mrs. Irene Goodman, whose medical records show she was suffering from dementia, was convinced by her personal banker at Citibank in Fresno, CA, that she needed a Home Equity Line of Credit to clear up overdrafts in her account, with overdraft protection at an abusive interest rate in excess of 26%!
If Citibank had truly wanted to help Mrs. Goodman, fiduciary duty would dictate that it could 1) Use assets in Mrs. Goodman's savings account, the balance of which was more than double the amount owed. 2) Contact her daughter, Debra Goodman, who was also on the checking account (and never notified of the overdrafts) to see if she could repay the overdrafts or had another solution. 3) Curtail the overdrafts before they reached such a large amount.
If Citibank had truly wanted to help Mrs. Goodman, fiduciary duty would dictate that it could 1) Use assets in Mrs. Goodman's savings account, the balance of which was more than double the amount owed. 2) Contact her daughter, Debra Goodman, who was also on the checking account (and never notified of the overdrafts) to see if she could repay the overdrafts or had another solution. 3) Curtail the overdrafts before they reached such a large amount.
Why is this important?
Shortly before her death, Irene Goodman was booked into a HELOC loan at Citibank. Citibank claims Mrs. Goodman was overdrawn on her checking account approximately $4,500, yet they cannot (or will not) produce documentation to prove it. Mrs. Goodman's personal banker, who signed her for the loan, was also the Notary Public on the loan. When Irene Goodman passed, her daughter, Debra, inherited the house, and the debt, as the loan was secured to the house, creating financial hardship on her. Debra has taken many routes to resolve this matter, all without success, due in large part to the dismissive attitude of Citibank employees. Now she is dealing with the negative aftermath of a loan whose origin was questionable, at best. Please sign the petition, and let Michael O'Neill know that misdeeds by Citibank and its employees will not go unnoticed, or unpunished.