To: President Donald Trump, The United States House of Representatives, and The United States Senate

License Customer Service in Insurance

Read #1.

Why is this important?

I have worked in the insurance 10 to 15 years. I sold, did follow up on underwriting & taught insurance. I've spent the last 5 years answering questions for people that needed Medicare. I need a license & continuing education just to sell insurance. I've found that member services in just about any company you can think of, there member services aren't licensed!!!! The medicare population, the people that need it the most are misinformed on a daily basis. Why are insurance companies allowed to have unlicensed employees that need to know products inside & out do customer service. It's a loop hole for the insurance industry so they won't have to pay agents. Most people on medicare have never had to buy health insurance which is a very complicated insurance. Why should we let unlicensed people that aren't qualified enough to do the job

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