Citibank's termination of debit card frequent flier mile earning opportunities may seem like a trivial issue compared with other crimes banks are getting away with, but it is highly symbolic of the industry's overall disregard for the consumer. This program was not "free" ($65 annual fee), and those customers willing to pay this fee should continue to be allowed to accrue mileage. Without this program, there is no incentive to continue banking with Citi.
Why is this important?
Citi's decision to discontinue the AA Advantage debit card program is incontrovertible evidence of a corporate ethos that puts profit before customer satisfaction.
