To: Dan Hesse, CEO, Customer Service, and Customer Service
Sprint: Treat Your Customers Better
Sprint is a horrible company. Customer Service repeatedly does not live up to its promises.
Its coverage maps show they have coverage in areas their executives admit there is no coverage and won't be any time soon.
Sprint does not honor its phones warranties when the manufacturer fails to honor them. Sprint will still charge you a repair fee on a brand new phone!
They charge hidden fees such as phone "upgrade" fees. Why should we have to be charged additional fees just for the luxury of giving them money for a new phone? We can just as easily not buy a new phone, and we won't pay Sprint anything.
Sprint wants to charge an additional $10/month for smartphones even though its data service sucks. I cannot even use the internet around town, and, when I can, it's slow. But, Sprint wants more money for that.
Once, the Flint, MI Sprint store improperly activated my smart phone. There was no data on it for a month, yet Sprint still charged me for a full month of smart phone service!
Sprint continues to torture and kill animals by sponsoring cruel rodeos which are in the same category as dog fighting.
Sprint's customer service representatives and executive customer service representatives act like they do not want customers' business.
It is time for Sprint to either stop figuring out ways to "get" its customers or just go out of business.
Its coverage maps show they have coverage in areas their executives admit there is no coverage and won't be any time soon.
Sprint does not honor its phones warranties when the manufacturer fails to honor them. Sprint will still charge you a repair fee on a brand new phone!
They charge hidden fees such as phone "upgrade" fees. Why should we have to be charged additional fees just for the luxury of giving them money for a new phone? We can just as easily not buy a new phone, and we won't pay Sprint anything.
Sprint wants to charge an additional $10/month for smartphones even though its data service sucks. I cannot even use the internet around town, and, when I can, it's slow. But, Sprint wants more money for that.
Once, the Flint, MI Sprint store improperly activated my smart phone. There was no data on it for a month, yet Sprint still charged me for a full month of smart phone service!
Sprint continues to torture and kill animals by sponsoring cruel rodeos which are in the same category as dog fighting.
Sprint's customer service representatives and executive customer service representatives act like they do not want customers' business.
It is time for Sprint to either stop figuring out ways to "get" its customers or just go out of business.
Why is this important?
Sprint exploits its customers for profit, charges hidden fees, has dismal customer service, and does not seem to want customers.