To: Ron Sargent, cChairman and CEO
Staples: Honor Copic Price You Posted Online
Staples needs to honor the prices for Copic marker sets they posted and kept up on their website.
Why is this important?
Staples.com advertised the Copic marker sets they sell at unusual low prices. People such as myself took advantage and ordered them accordingly. we were given an order number for our purchases. Staples, unlike companies Zappos and United Airlines, chose to not inform the customers of their mistake and cancelled orders without notification. No formal action from Staples executives has happened, but instead chose to not honor their prices they posted. they also claim to be fixing the issue, but the prices have stood on the site after making the claims of typographical error. Staples should follow in the footsteps of Zappos and United Airlines and take responsibility for their actions. They should honor the price and fulfill orders made. People are sick and tired of being misled with bait and switch tactics and Staples should honor their customers.