"Sallie Mae should allow partial repayments of student loans by unemployed student and co-signers on fixed income."
Why is this important?
If you are a co-signer on a student loan with SallieMae, they will not permit the co-signer to renegotiate the repayment terms that the co-signer can afford. They refuse to take partial payments even when the student is chronically unemployed and the co-signer is on a fixed income.