To: Liberty Tax Services Office
Terminate Franklin Square Liberty Tax Employee Andrea Jerome For Misconduct
Andrea Jerome of 967 Hempstead Turnpike Franklin Square NY 11010
On Tuesday evening I came to this place as a walk in, in order to adjust my taxes that were already filed a week and a half before. I had the request to change my status from single to head of household. When I arrived at this location I had an interaction with Andrea Jerome, who was cordial at first but then quickly changed. She and her receptionist told me to fill out a form asking for my basic information such as name, address,etc and she told me where to sign.
After doing this, she then told me that she had to get something to eat to go on her break so she is prepared for us when she comes back so she is not sluggish and making mistakes. Okay no problem, she says this will just take from 15 to 30 minutes and she will be back. After about an hour she was not back and I went back home. When I returned home I called the assistant and requested an appointment for 12 noon, when I arrived Wednesday at that time, only myself and two other people were waiting. She was speaking to to numerous people on the phone and I was not called until 12:20(again I was only one of three people). She called me and went through my files from yesterday and pretended like what happened yesterday with her being very late never happened and didn't acknowledge it or apologize.
What she did talk about was how I came on a crazy day and how busy Wednesdays are and she is moving about constantly. Stated she is glad how this is once a year only she has to deal with this. She told me days like Tuesday and Thursday are great days and when I reminded her I came on a Tuesday the day before and how I waited a while for her, no word of apology came out her mouth, she simply just said I was a walk in and appointments are best. She then worked on my the figures for my readjustment and wrote a peice of paper what my figures would be for federal and state and then gave me her business card. I had told her previously my return arrives Thursday morning(the next day) to my bank and she told me after the refund arrives she can only just take my word for it and to call her the next day and then come in with proof that the person i am claiming is my dependent and then I should pay then. When I called the assistant's number I am told by her that "Andrea is not in the office" and asks me if I want to make an appointment for Monday. I say no thanks and realizing I dont' want to deal with this experience anymore.
So I decide to go in and ask for my Form 1040 Individual Income Tax Return. When I walk in without even greeting me she is halfway standing up on the phone and screams out " Do you have an appointment"? "I am on a conference call come back tomorrow" . I tell the receptionist who is looking caught off guard by how she is acting and tell her all I came for is my form 1040 document and nothing else. While Andrea is on the phone the receptionist goes under the desk and is taking out of the folder and Andrea snatches it from her and says in order to get my form back I have to be taken out of the system first and she isn't gonna give me back my documents.
I tell her she is not allowed to do that and all I asked for is to get my stuff and that is it and she tells me she is gonna call the police now. I tell her how nasty she has been acting this entire time and she tells me "Your the one who took a couple weeks to realize you had a child you had to claim". Bringing up something that is not her business. Andrea then told me that I came in when the place was closed. When I walked in it was 8:30 and she said well the lights were off we are closed and I told her the business is supposed to close at 9 pm not when she feels like it.
When I am not leaving yet she tells her assistant to walk over since she is on the phone and call the police and tell them to come. I tell her its okay you can tell them to come I''m still waiting for my documents and Andrea says the police wont get involved in an issue of "claim" and will only tell me to leave and believe her because "I am a tax professional". When I say to her its all about you huh? She says yes right now it is. Yes Andrea was doing all of this while on the phone with someone in her "conference call"..Or more like she is talking to friends or her boyfriend while pretending its business. As I was leaving she screamed out to me I'm never getting my form back and pointed to the assistant telling her to close the door.
When I came up to the place I just rushed and did not bring my phone with me so I could not report this myself to the police automatically.
I have already reported her for employee misconduct and holding on to documents that do not belong to her without approval towards the IRS. If you ask around, I can promise you I am not the only person who has had a bad experience with Ms Jerome at this place.
The number of this place of business is 609 375 7410
In addition to what I reported about Andrea Jerome before, during the ...
On Tuesday evening I came to this place as a walk in, in order to adjust my taxes that were already filed a week and a half before. I had the request to change my status from single to head of household. When I arrived at this location I had an interaction with Andrea Jerome, who was cordial at first but then quickly changed. She and her receptionist told me to fill out a form asking for my basic information such as name, address,etc and she told me where to sign.
After doing this, she then told me that she had to get something to eat to go on her break so she is prepared for us when she comes back so she is not sluggish and making mistakes. Okay no problem, she says this will just take from 15 to 30 minutes and she will be back. After about an hour she was not back and I went back home. When I returned home I called the assistant and requested an appointment for 12 noon, when I arrived Wednesday at that time, only myself and two other people were waiting. She was speaking to to numerous people on the phone and I was not called until 12:20(again I was only one of three people). She called me and went through my files from yesterday and pretended like what happened yesterday with her being very late never happened and didn't acknowledge it or apologize.
What she did talk about was how I came on a crazy day and how busy Wednesdays are and she is moving about constantly. Stated she is glad how this is once a year only she has to deal with this. She told me days like Tuesday and Thursday are great days and when I reminded her I came on a Tuesday the day before and how I waited a while for her, no word of apology came out her mouth, she simply just said I was a walk in and appointments are best. She then worked on my the figures for my readjustment and wrote a peice of paper what my figures would be for federal and state and then gave me her business card. I had told her previously my return arrives Thursday morning(the next day) to my bank and she told me after the refund arrives she can only just take my word for it and to call her the next day and then come in with proof that the person i am claiming is my dependent and then I should pay then. When I called the assistant's number I am told by her that "Andrea is not in the office" and asks me if I want to make an appointment for Monday. I say no thanks and realizing I dont' want to deal with this experience anymore.
So I decide to go in and ask for my Form 1040 Individual Income Tax Return. When I walk in without even greeting me she is halfway standing up on the phone and screams out " Do you have an appointment"? "I am on a conference call come back tomorrow" . I tell the receptionist who is looking caught off guard by how she is acting and tell her all I came for is my form 1040 document and nothing else. While Andrea is on the phone the receptionist goes under the desk and is taking out of the folder and Andrea snatches it from her and says in order to get my form back I have to be taken out of the system first and she isn't gonna give me back my documents.
I tell her she is not allowed to do that and all I asked for is to get my stuff and that is it and she tells me she is gonna call the police now. I tell her how nasty she has been acting this entire time and she tells me "Your the one who took a couple weeks to realize you had a child you had to claim". Bringing up something that is not her business. Andrea then told me that I came in when the place was closed. When I walked in it was 8:30 and she said well the lights were off we are closed and I told her the business is supposed to close at 9 pm not when she feels like it.
When I am not leaving yet she tells her assistant to walk over since she is on the phone and call the police and tell them to come. I tell her its okay you can tell them to come I''m still waiting for my documents and Andrea says the police wont get involved in an issue of "claim" and will only tell me to leave and believe her because "I am a tax professional". When I say to her its all about you huh? She says yes right now it is. Yes Andrea was doing all of this while on the phone with someone in her "conference call"..Or more like she is talking to friends or her boyfriend while pretending its business. As I was leaving she screamed out to me I'm never getting my form back and pointed to the assistant telling her to close the door.
When I came up to the place I just rushed and did not bring my phone with me so I could not report this myself to the police automatically.
I have already reported her for employee misconduct and holding on to documents that do not belong to her without approval towards the IRS. If you ask around, I can promise you I am not the only person who has had a bad experience with Ms Jerome at this place.
The number of this place of business is 609 375 7410
In addition to what I reported about Andrea Jerome before, during the ...
Why is this important?
To stop someone from misusing the privilege that they have and using it as a weapon to disrespect people and their families without any consequence. To warn others about this tax preparer and what she is capable of and why she should lose her license. To let others be on guard on a person who would go as far as to hold onto a tax document that does not belong to them and threatening to call the police and refuse to give it back to them.