To: Paul Viviano, UCSD Health Systems, CEO
UCSD Patient Experience - For the under insured
UCSD Medical Health Systems will be implementing a new policy that will directly affect the quality of patient healthcare and the UCSD Healthcare experience. Patient Financial Counselors will shortly be visiting the under insured during visiting hours (6 - 8 pm), and after 8 pm to 11 pm (periods when patients are convalescing, recuperating, medicated, or sleeping). We are asking for your support in not changing from the current policy we are using and not bothering patients on the hospital floors after 6 pm.
Why is this important?
Most of these patients and their families didn't choose to be under insured or to have life changing circumstances place them in such a financial position. During normal working hours, patients are still convalescing, recuperating, sleeping or medicated to a greater extent, and this will disrupt the quality of patient care. After the physical trauma patients have experienced comes the financial trauma, which is the last thing visiting family members want to witness, let alone be a part of or to be asked to be a guarantor for their relations.
Send Paul Viviano a message - leave under insured patients alone during the hours when they are convalescing, recuperating, medicated or sleeping. Do you really want to be bothered with a UCSD Patient Access employee collecting a high dollar deductible from you while lying on a table in the middle of the ER after a drunk driver hit you or your loved one, since their employee can't cover a catastrophic health event?
Send Paul Viviano a message - leave under insured patients alone during the hours when they are convalescing, recuperating, medicated or sleeping. Do you really want to be bothered with a UCSD Patient Access employee collecting a high dollar deductible from you while lying on a table in the middle of the ER after a drunk driver hit you or your loved one, since their employee can't cover a catastrophic health event?