50 signatures reached
To: Verizon Wireless, Verizon Chief Operating Officer
Urge Verizon to stop stealing our PAID-FOR data!
Verizon: Treat your customers more fairly by changing your data-use policy to allow unused data to be added (rolled-over) to the customer's data plan for the next month.
Why is this important?
Verizon routinely steals the PAID-FOR data of its customers simply because they can't use their data without going over their allotment plan. For instance, I regularly must NOT use about 350 Megabytes of my PAID-FOR data at the end of the month, in order to avoid getting charged a $15 penalty for going even 1 kilobyte over my plan. This data disappears forever because Verizon does not rollover this unused data to the next month. This is made worse because Verizon's data reporting is delayed by over 12 hours, and a customer can only roughly estimate their actual data usage.