100 signatures reached
To: T-Mobile US
Stop T-Mobile from Outsourcing Messaging Experts
T-Mobile's Messaging Experts are being forced out of their current roles and their positions are being outsourced. We believe that T-Mobile's internal Messaging Experts are the very best at their jobs and can serve our customers like no others. We demand T-Mobile to keep them at their current roles!
Why is this important?
On April 18 T-Mobile will transition all US-based Messaging Experts to taking calls, and outsourcing all messaging roles to third-party representatives working for separate companies mostly located overseas.
T-Mobile Workers United stands in solidarity with all Messaging Experts in this hardship and demands T-Mobile to not outsource fellow workers' jobs. Our Messaging Experts specifically applied and interviewed for this role. Due to this fact, while the pay and status of Messaging Experts may be equivalent to Team of Experts workers who take calls, to our Messaging Experts this is a demotion.
This decision has adversely affected our Messaging Experts, many of whom are seeking employment elsewhere despite their years of loyalty to and experience with T-Mobile. Some Experts left voice roles due to anxiety, or outright physical limitations which make taking calls much more laborious or even impossible for them.
T-Mobile claims this move is to better serve T-Mobile’s customers, who prefer voice interactions over messaging. We workers at T-Mobile Workers United counter, however, that the company has chronically understaffed messaging, leaving Experts juggling many open conversations and not being able to deliver the care to customers they wish to provide. Rather than employing many more US-based workers to address increased demand in customer calls and messages, T-Mobile has decided to outsource an entire channel of Customer Care overseas.
This not only burdens T-Mobile’s Messaging Experts, but also the customers they passionately wish to serve. Overseas Global Care partners are not direct T-Mobile employees. While we believe these workers want the best for our customers, their employers’ goals do not align completely with those of T-Mobile’s workers. Any Customer Care employee will know by experience that these outsourced companies do not deliver the same quality of service as T-Mobile’s internal team, despite their workers’ earnest efforts.
Furthermore, while T-Mobile’s outsourced employees may receive good pay in their home country, we believe that the outsourcing performed by our company and others like it stifles outsourced employees as they are permanently relegated to receiving lower pay for the same work.
Please join us in solidarity - whether you are a worker at T-Mobile, a customer, or simply someone who cares about jobs being outsourced overseas - by signing our petition in order to keep US Experts in their current roles serving our customers through messaging.
In Solidarity,
T-Mobile Workers United
T-Mobile Workers United stands in solidarity with all Messaging Experts in this hardship and demands T-Mobile to not outsource fellow workers' jobs. Our Messaging Experts specifically applied and interviewed for this role. Due to this fact, while the pay and status of Messaging Experts may be equivalent to Team of Experts workers who take calls, to our Messaging Experts this is a demotion.
This decision has adversely affected our Messaging Experts, many of whom are seeking employment elsewhere despite their years of loyalty to and experience with T-Mobile. Some Experts left voice roles due to anxiety, or outright physical limitations which make taking calls much more laborious or even impossible for them.
T-Mobile claims this move is to better serve T-Mobile’s customers, who prefer voice interactions over messaging. We workers at T-Mobile Workers United counter, however, that the company has chronically understaffed messaging, leaving Experts juggling many open conversations and not being able to deliver the care to customers they wish to provide. Rather than employing many more US-based workers to address increased demand in customer calls and messages, T-Mobile has decided to outsource an entire channel of Customer Care overseas.
This not only burdens T-Mobile’s Messaging Experts, but also the customers they passionately wish to serve. Overseas Global Care partners are not direct T-Mobile employees. While we believe these workers want the best for our customers, their employers’ goals do not align completely with those of T-Mobile’s workers. Any Customer Care employee will know by experience that these outsourced companies do not deliver the same quality of service as T-Mobile’s internal team, despite their workers’ earnest efforts.
Furthermore, while T-Mobile’s outsourced employees may receive good pay in their home country, we believe that the outsourcing performed by our company and others like it stifles outsourced employees as they are permanently relegated to receiving lower pay for the same work.
Please join us in solidarity - whether you are a worker at T-Mobile, a customer, or simply someone who cares about jobs being outsourced overseas - by signing our petition in order to keep US Experts in their current roles serving our customers through messaging.
In Solidarity,
T-Mobile Workers United