Allow people to apply for new passports or to renew their passports without it being a life or death situation. Advise them that there will be a delay, but at least let them apply.
Why is this important?
Once the worst of the pandemic is over and it is considered safe to travel, there will be a tremendous backlog of people applying for passports and renewals. This will hurt the travel industry even more than it is hurting right now, not only here, but all over the world. Also, many people have to travel on business. Many of them can't work remotely.